Privacy Policy

Last updated: 7 August 2026

1. Who we are

Prompt Action is a not-for-profit initiative operated by Greenhouse Intelligence Ltd (“we”, “our”, “us”).

Greenhouse Intelligence Ltd is the data controller responsible for the personal information collected through this website in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we process your information, please contact us using the details at the end of this policy.

2. Information we collect

If you contact us through our website, we may collect:

  • Your name
  • Your email address
  • Your organisation or company name (if provided)
  • Any information you include in your message

We do not intentionally collect special category (sensitive) personal data through our contact forms.

3. How we use your information

We use your information to:

  • Respond to your enquiries
  • Communicate with you about our work, services or partnerships
  • Provide information you have requested
  • Improve our website and the way we communicate with visitors
  • Maintain the security and operation of our website

We will only use your information for the purposes for which it was collected.

4. Our lawful basis for processing

We process your personal information because:

  • it is necessary for our legitimate interests in responding to enquiries and operating Prompt Action;
  • it may be necessary before entering into a contract or partnership with you; or
  • you have provided your consent where this is required.

5. How we store your information

Information submitted through our contact form is transmitted securely.

Your information may be stored within:

  • our website systems;
  • our email systems; and
  • secure systems used to manage enquiries and communications.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss.

6. How long we keep your information

We only retain personal information for as long as necessary to:

  • respond to your enquiry;
  • maintain appropriate business records;
  • comply with legal obligations; or
  • resolve disputes or enforce our legal rights.

Information that is no longer required is securely deleted or anonymised.

7. Sharing your information

We do not sell, rent or trade your personal information.

We may share your information with trusted service providers who help us operate our website and communications, including:

  • website hosting providers;
  • email service providers;
  • website maintenance providers; and
  • other technology providers who support the operation of our website.

These organisations process information on our behalf and are required to keep it secure and confidential.

8. Cookies

Our website may use cookies that are necessary for the operation and security of the site.

If we introduce optional cookies, such as analytics or marketing cookies, we will request your consent where required by law and provide clear information about how those cookies are used.

9. Third-party websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any websites you visit.

10. Your rights

Under UK data protection law, you have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of your information in certain circumstances;
  • request restriction of processing;
  • object to the processing of your information;
  • request a copy of your information in a portable format where applicable; and
  • withdraw your consent where processing relies on consent.

To exercise any of these rights, please contact us using the details below.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.

Any updates will be published on this page together with the revised “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Prompt Action
Operated by Greenhouse Intelligence Ltd

Email: hello@promptaction.co.uk

Website: https://promptaction.co.uk

13. Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: https://ico.org.uk